Very Impressed! I called because I was having rain from my ceiling vent, and I would need to “defrost” my system, nearly daily – ruining many brand new air filters. Within 15 minutes of my call, Rob showed up to check the system. Very nice, professional – and indulged me with teaching me the system. He checked the entire system, cleaned out the plug – and only charged me $75.00. Had I known where/how to fix myself, I wouldn’t have needed to call for Service, but I’m glad I did. Now I know. I can’t say enough about this company – will use them again without hesitation.
So we woke up in the morning and noticed even though the thermostat was set to 75 the temperature in the house was 79. I waited until around 9:30 a.m. to contact Polar Cooling. I found them via the internet and checked their yelp rating. They have one bad review but that is from outside of the Yuma area so I discounted it, as all the local ratings are 5 stars. My entire experience with the local team was delightful to say the least. I called and they answered the phone promptly. As I said l called at 9:30 a.m. and was only hoping they could make it out sometime the same day. I was happy to hear they would arrive between 1 and 3 p.m. the same day, but if possible would try to get someone out earlier. I got a call and they arrived at 9:10 a.m. fixed the system and were gone by 9:30 a.m. Manny was the service technician and was able to trouble shoot the issue very quickly. He was also polite and personable. If you need someone to work on your A/C look no further. Theses people are great!
No heat from our heat pump. Called Polar Cooling because they had been very fair serving my moms unit. Tech was here within 2 hrs. Got a quote from both Daniel to repair and Manny to replace. No pressure from either one on which choice to make. Chose to replace and upgrade to a larger unit. Called on Thurs afternoon was offered to have it in next day. Chose Monday. Due to job ahead taking longer they were a bit past time I was given but Manny kept me updated. The crew arrived and in 2 hrs my new unit was in and working. All ducting checked and replaced where needed. Return replaced. The entire crew was very respectful and professional. If we ever need anything else it will only be with this company. They are the best. Everyone you come in contact with from office to installation are so courteous and professional. Wish I could give more stars.
We’ve had Manny from Polar Cooling out a few different times to our home and to some of our rental properties. He is extremely thorough and very informative with answers to all my questions (and I have a lot of questions). I asked him about replacing some of our older units and he gave me some options but wasn’t pushy about selling a new unit. I REALLY appreciated the fact that he wasn’t pushy. Other companies we have dealt with go crazy if the unit is over 5 years old on trying to sell you an entire new system. Because of Manny, when there are any problems with our units we will be contacting him to replace them. Thank you Manny for your honesty and thank you Polar Cooling for hiring people with integrity.
They came out right away. They fixed it quickly. The technician was knowledgeable and even recommended future annual service.
Very impressed with this company. Had them come do a second opinion on my current issue due to my Home Warranty company sending All Seasons Heating and Cooling out to my residence to diagnose my issue. I advised them what I had going on and they found the issue in a matter of minutes after looking in my attic.
I kept getting the story from All Seasons that there is nothing they could do due to the unit being to small. Turns out the insulated Flex Duct was off and I was Cooling my attic. I even pointed this out to the owner of All Seasons (Joe/Jose) and his sidekick (Art) and they were still oblivious to what was going on. I asked Manny to give me a quote for a new unit while at my residence. He drew it up and advised me of what I needed and told me he didn’t care if if where I took it, but this is what you are going to need in the future.
I sat on it for a month and gave them a call. Paid for the unit up front at 7:00 AM and they were at my residence by 1:00 PM replacing the unit and duct work. Everything was completed by 5:00.
We have a fifth wheel and when they came out to talk to me about my options..i was a little nervous about putting a 2 ton ac behind it.we plan on getting a park model and he assured me we could unhook it and hook it to my park model..so we agreed on a price..they showed up on time and jumpe d right on it..the two young men that did the install were very professional. .did a super great job..no mess no problems..i will never use anybody else..thank you so much for the great job guys..i will spread the word..bob helton
We just had a service tech (Manny) out to service our 2 units. Very impressed with the time and care he took to look over all of the components in our units. We have several rentals and have dealt with multiple companies and multiple employees but I have to say that Manny was by far the best. We will be calling back for sure.
Polar Cooling has saved me countless times at home and work. Top notch folks that do top notch work all the while sporting great attitudes and big smiles! Thank you, Andy, and the entire Polar family for everything you do, and the product you provide!
These guys a fast and professional.
Excellent Fast Work